personal skills training programmes:
To increase the effectiveness of the communication process, both as a speaker and listener.
To develop an understanding of the different communication styles in colleagues and clients and learn to adapt one’s own style to improve understanding, build rapport and increase persuasiveness.
Managing people within the business and dealing with clients outside the business involves talking to them. This programme will help you to understand why this one-to-one, apparently simple, communication process often breaks down and misunderstandings occur.
Who will benefit?