TRAINING PROGRAMMES:
PERSONAL SKILLS

Aims

To develop the confidence to communicate your ideas and feelings without alienating others and improve working relationships with colleagues.

Programme overview

This programme will enable you to create constructive working relationships, contribute with confidence and earn the respect of your colleagues.

Programme outcomes
After attending this programme you will be able to:
	Understand the link between assertiveness and confident communication
	Identify the most appropriate approach to use when communicating with others at work
	Build stronger working relationships and avoid alienating others
	Manage criticism, negativity and anger in a constructive way
	Build your own self-esteem, increase the effectiveness of your time management and enhance teamwork

Programme content – 1 day
Typical programme content will include:
	Understanding passive, aggressive and assertive behaviour
	Recognising your own preferred communication style
	The fundamentals of assertive communication
	Advanced assertiveness techniques
	Handling difficult situations

Who will benefit?

Any individuals who wish to develop their ability to communicate effectively with others and build stronger, more effective working relationships.

Recommended maximum number of delegates – 10

Related programmes
Persuasion and Influence
Communication Skills

Creating constructive
working relationships
and earning the respect of
others

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