business writing   

telephone behaviour   


total customer   


personal skills training programmes:
effective business writing



To be able to write business documents that say as much as possible, with as few words as possible and which get results.

Programme overview

It is a vital skill in business to be able to write clearly, concisely, correctly and in a way that the reader will respond. This programme delivers writing skills that will ensure you write effectively and with confidence.

Programme outcomes
After attending this programme you will be able to:
. Plan, prepare and write business documents with greater confidence
. Write with your reader in mind, improving the likelihood of a positive response
. Employ planning and writing techniques which improve the quality of your writing and reduce the time it takes
. Write with clarity and power, avoiding the use of jargon and clichés
. Write persuasive business documents that convince the reader and achieve results
. Analyse, edit and proofread your documents quickly and effectively

Programme content – 1 day
Typical programme content will include:
The importance of effective business writing skills and the role of personal responsibility
Planning techniques for effective writing
Detailed content planning
Basic structures and style in business writing
ABC of effective business writing
Professional presentation of written documents
. How to write assertively and persuasively in order to achieve your objectives
. Professional editing and proofreading of your documents

Who will benefit?

Individuals who produce business documents for internal or external use and wish to improve the quality and professionalism of their writing.

Recommended maximum number of delegates – 20

Related programmes
Persuasion and Influence Skills
Communication Skills

writing business documents
that say as much as possible,
with as few words
as possible

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