JPMorgan is a leader in investment banking, asset management, private equity, custody and transaction services, middle market financial services and e-finance. Their clients include the world's most prominent corporations, governments, wealthy individuals, institutional investors and middle market clients.

In 1996 JPMorgan developed an end-to-end, software product, known as Arcordia™ to support its stock market derivatives trading. In 1998 an arm of JPMorgan, known as Arcordia, was established with the aim of selling Arcordia™ externally to other banks trading in derivatives. Understanding that all internal staff and external clients using this software support system would require extensive training in the use of the system, JPMorgan decided to train a number of internal business analysts in the design and delivery of this training. They invited a number of training organisations to tender for the development and delivery of a suite of appropriate programmes, including Training Needs Analysis, Train the Trainer and Presentation Skills.

Training Focus were awarded this prestigious contract and, working alongside the internal trainers, developed a six-day programme that transformed fledgling presenters into confident, enthusiastic and professional trainers, capable of successfully launching the Arcordia™ system within JPMorgan and its clients.

Having designed and delivered this core training programme, Training Focus then worked alongside the JPMorgan trainers, on a consultancy basis over the following year, assisting them in the design and development of the Arcordia™ software training programmes.

far more than a
simple training programme

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