Aims

To learn the skills required to maximise other people’s on-the-job performance, by unlocking their potential.

Programme overview

This programme focuses on the practical skills required to plan and deliver effective coaching.

Programme outcomes
After attending this programme you will be able to:
	Understand the coaching concept and the situations when it is appropriate to use it
	Understand different learning styles and adapt your approach accordingly
	Apply a step-by-step coaching process to plan, prepare and deliver coaching which is relevant to the situation and the individual
	Identify and deal with any barriers to effective coaching
	Offer constructive feedback to help others improve their performance
	Review the effectiveness of your coaching and take remedial steps

Programme content - 1 day
Typical programme content will include:
	The coaching concept and benefits
	Learning styles and the learning cycle
	Coaching strategies
	Questioning and listening techniques
	Barriers to effective coaching
	Feedback and assessment
Throughout the day each delegate will build confidence by practising the skills learnt through role-plays, activities and case studies. The final part of the programme will require each delegate to prepare and undertake a coaching session. All delegates will not only understand the skills required but will also have practised them in a safe environment and will have developed the confidence to take these skills back to their workplace.

Who will benefit?

Any individuals responsible for developing job-related skills in other people.

Recommended maximum number of delegates – 8

Related programmes
Communication Skills
Train the Trainer
Presentation Skills
Performance Appraisals