our commitment to you
When you choose Training Focus as your provider you will
get much more than just training.
Our aim is a simple one
deliver training solutions to exceed your expectations! We want you to be so
pleased with your decision to buy our programmes, you'll recommend your
contacts to us.
- Your initial consultation will be
free so that you can be sure that we are right for you before committing to an
- You will receive a personalised
service working with the same people from concept to delivery
create a partnership to better understand your needs.
- Your input is vital so we'll take
time to listen to you to create the best possible training solution to match
- Your telephone calls will be
returned within 6 hours and email queries within 24 hours, so that you'll not
be left waiting for your questions to be answered or the phone to ring.
- A thorough 'training needs
analysis' will be carried out to enable us to deliver tailored solutions to
your business and the very best possible results to your people.
- Your training programme will be
managed completely by us, taking away the stresses and strains of designing
your training programme, leaving you free to focus on your business.
- A structured training programme
will be developed, providing your people with a logical approach to learning
that's easy to follow and apply.
- Once we have agreed the fees there
will be no hidden extras
you can plan your training investment with
confidence and be sure you can stick to pre-arranged budgets.
- You will approve the training
material developed prior to the training, ensuring the content will fully
deliver your training requirements.
- Our programmes will include the
development of action plans that your team can implement in the workplace to
ensure long-term impact of their training.
- You will receive a written report
on the progress of your people within 5 days of the training programme,
assessing what they have achieved, enabling you to decide what steps need to be
taken to continue their development.
- We will be honest, truthful and
'up-front' with you at all times
you will never have to read between the
- Regular evaluation and feedback on
our performance is always welcomed and will be formally received, enabling us
to constantly look for new ways to improve the service you receive.
to deliver training
to exceed your expectations
your guarantee >>
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