Coaching Skills Training Leads to Internal Solutions
When JPMorganChase IBO Derivatives faced major migration projects,
they realised a gap in their internal capability. To make the transformation
work required a wide-ranging series of training and coaching skills that did
not exist within the organisation.
With little internal training
expertise, the IBO Derivatives group commissioned Training Focus to develop
these abilities, and create a sustainable legacy of structured approaches to
training and coaching.
Training Focus spent time identifying the real
issues facing their client, and set about creating a detailed training needs
analysis across the whole organisation, looking at every role, developing
training and recruitment needs, and allowing managers to map appraisals and
build their teams to achieve the new organisational goals.
of presentation skills courses linked to this change process gave managers the
techniques and confidence to communicate the strategy effectively, and to
motivate their teams in their development.
The next stage was to
develop coaching skills, and create a structured approach to coaching delivery.
The net results have been:
A consistent approach to training
New staff are more effective more
New staff take a more inquisitive
approach, as they are encouraged to ask more questions, to learn more quickly
Management capabilities have been
extended through coaching skills to place motivation and development at the
heart of management style
Simon Bygrave is part of the
team that manages the management training for the migration project across
JPMorganChase IBO Derivatives. This team has become an essential resource
within the group, as a result of the coaching from Training Focus.
Bygrave comments "Training Focus have given us far more than a simple
training programme. They have created an approach and attitude
to coaching and development that has been seen and taken on board by
other divisions across
JPMorganChase, so much so that we act as coaches and advisors
" Training Focus created a multiplier effect that has inspired all areas
of our organisation, and added to our culture and effectiveness".
Bygrave also comments "Their positive approach and willingness to
listen to our organisational issues sets them apart from other
transformed fledgling presenters
into confident, enthusiastic
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